Click on the bars below to learn more about each step of our process:
The process begins when you reach out to us. If you call, the person who answers the phone will take your basic contact information and a brief description of your project. If you use the contact form on this website, you can give the same information there. In either case, one of our designers, Ben Rooker, will be in touch with you by phone usually within one business day to have a brief telephone consultation. Click here to go to contact page.
Ben Rooker will call you to discuss your project in greater detail. The main purpose of the telephone consultation is to make sure that Criner Remodeling is the best fit for your project, and to discuss the basic timeline and process of working with our company. At that point, if you would like to take the next step, we schedule an in-home consultation.
Initial In-Home Consultation
At the in-home consultation Ben Rooker will meet you at your home to see the project in person. This is your opportunity to show us what you would like to have done, to ask design and technical questions, learn more about our company, and generally get a feel for what it is like to work with us.
Ben will review the scope of the project in greater detail with an eye towards understanding the problems that you are trying to solve. He will offer design suggestions and alternate ways of solving the problems if appropriate. In most cases he will offer a “ballpark” figure just to give you a sense what the project may cost. He will also explain the process of working with the company and present you with a design agreement.
The Design Agreement establishes a fixed price to cover the professional time that we dedicate to the design process (explained in the next bar). However, we waive the fee for the design agreement if you sign a construction agreement for the designed project. The cost for the design agreement ranges from $250 for smaller bathrooms up to several thousand dollars for jobs that require 3D modeling of the entire house. Ben will set the price of the design agreement at the initial in-home consultation. Click here to see a copy of the design agreement.
Design Process (including 3D computer modeling)
Our design process is creative, thorough, interactive, and really quite fun! After you sign the design agreement (explained in the bar above), you are on your way to your ideal remodeling project. We use the latest computer modeling software available to create a 3-D computer model of your space. Then we use that model as the basis for an interactive design process that allows you to visualize the end result.
Pictures and Measurements
The first step in the design process is to take a full set of pictures and measurements so we can create an accurate 3-D model of your space. If you sign the design agreement at the in-home consultation, Ben may be able to stay and get the pictures and measurements right then. For larger jobs, he may need to make a separate appointment for this.
Modeling and Design
After we get the pictures and measurements, we go to work creating the 3-D model of your space and then we begin to design the project on the basis of what you shared with us at the initial in-home consultation. It usually takes us a couple of weeks to prepare the before model and the design work.
We will schedule an appointment here in our office where we will sit down with you in front of a large screen monitor and review the design work together. This is your opportunity to interact with our designs and contribute as much as you would like to the design process. We also share budgetary numbers during this meeting to ensure we are headed in the right direction cost-wise.
For smaller jobs, one design review may be sufficient, and we may be prepared to go straight to the construction agreement at our next meeting (explained in the next bar). Larger jobs may require another design review or two before we are ready to proceed to the construction agreement.
The next step in the process is to have a meeting in our office where we present the construction agreement to you. There are two parts to the construction agreement: the written specifications and the contract.
The first part of the meeting is spent reviewing the written specifications in detail. The specifications define each step of the construction process for your project, and explain what we are going to do, how we are going to do it, and what materials we intend to use. There are usually fit and finish items (like flooring, counter tops, faucets, paint colors, etc.) that have not yet been selected. In these cases you will have a dollar amount allowance as a placeholder for that item (more on this in the next bar). Reviewing the specifications together gives you the peace of mind that every aspect of your project will be addressed during construction.
Our contract is an agreement that specifies the fixed price for the specified work, the timetable for the progress payments, and the timetable for the work. As with all responsible agreements, there is fine print that you should read and understand, so we make a sample copy of the agreement available to you here.
After you sign the construction agreement, we immediately begin the selections phase of the project. The selections coordinator goes through the specifications and pulls out any items that have an allowance and need to be selected — things like paint colors, flooring, tile, faucets, etc..
The selections coordinator will help you coordinate the colors and textures so you have an award-winning kitchen, bathroom, or addition. Most of the selections can be made from samples here in our selections center, but you may need to visit a supplier like Ferguson to approve your plumbing or appliance selections.
When you have made all of your selections, we will document everything on the selections sheet, including how much over or under you are on each allowance item. We total all the overages and under-ages, and then we either charge you or credit you the difference. Once you sign your selections sheet, your project is added to the construction calendar.
Michael Guinn is our production manager who oversees the construction process. He will assign a lead carpenter to your project who will be responsible for that project from demo to completion. Before that, however, a lot is happening in the background to make sure your job goes smoothly.
Ordering and Permitting
The construction process begins long before we show up to begin demo on your house. After the selection sheet is signed, we order many of the materials required for your job and warehouse them to minimize delays due to product availability. If you job requires permits (most do) we will apply for and secure those permits. The ordering and permitting process can take a few weeks to a couple of months depending on the size and complexity of the project.
About a week before your job is projected to start Michael will schedule a customer conference with you. At this meeting, Michael brings the lead carpenter that will be responsible for your job to your home to get to know you, and review the specifications again with you on site. This is the official “hand off” of the job to the lead carpenter and is meant to get the job started on the right foot, including details like work hours, access to the house, dumpster placement, and many other items.
Unless something about the job requires us to wait, like an inspection, you should see daily progress on your job until it is finished. Some items that need to be templated before fabrication, such as counter tops, can also cause delays. The lead carpenter will coordinate his own hands-on efforts with the efforts of trade contractors to ensure that the job is completed as efficiently as possible. You will be kept apprised of the schedule as the job unfolds.
As the job nears completion, the lead carpenter involve you in the process of making a final punch list to make sure the last detail is finished to your satisfaction. You hold onto the last payment on the agreement until the punch list is complete.
Even after the punch list is complete and we have officially wrapped up the job, we are only a phone call away. If anything comes during the first year after construction, we will fix it at our cost.